Are your products safe and sustainable?

Tumar products are in keeping with the highest standards of the retail industry, including children’s toys.  The products on tumarcrafts.com are natural and safe, made with non-toxic and organic items. The methods of production are environmentally friendly and incorporate traditional methods and new technologies. After all, offering products that are both natural and handmade is at the core of our brand.

Which payment orders do you accept?

We accept all major debit / credit cards (Visa, MasterCard, American Express and Discover) and PayPal.    

What are the shipping options?

All orders are shipped via FedEx Ground for a flat rate of $9.95 (US) and $14.95 (Canada). We also offer a FedEx expedited service for a flat rate of $19.95 (US) and $30.95 (Canada). Average delivery time for ground and expedited shipping is 3-5 days and 2-3 days, respectively. Need it even faster? Email us at info@tumarcrafts.com and we'll do our best to accommodate you.

Do you ship internationally?

Currently, we only ship within North America (US and Canada).

What is your return policy?
No refunds or exchanges are offered by Tumar Crafts.

What if, on a one-off chance, the items are damaged, defective or not what you ordered?
Please email info@tumarcrafts.com so we can best serve you and provide you with return instructions.

I have a certain style in mind. Can you do custom projects? And what about corporate orders?
Yes, we are happy to work with you on custom orders, as well as larger corporate orders! Please contact us at info@tumarcrafts.com.

Do you sell wholesale?
Yes, we do. We sell wholesale for all of North America. Contact information is here.

Do you do custom gift baskets?
Yes, we can do gift baskets. Please email us at info@tumarcrafts.com and we'll work with you on creating a basket within your budget.

I like a product, but it isn't available in the size or style that I want.  Is more variety available?
We will do our best to get you exactly what you are looking for! Email us at info@tumarcrafts.com and we will let you know.